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Returns

All sales are final, We do not offer exchanges or refunds. See terms for resellers and corporate customer here.

As all of our items are seasonal, we do not accept returns, UNLESS:

  • Returns are accepted if the item(s) are incorrect or we have made an error on your order. In which case we will provide you with a return shipping label for you to return the item to us for free.

We apologize but we no longer accept exchanges on any item.

Returns for any other reason will not be accepted, including but not limited to the following reasons:

  • No returns for items that were over bought.
  • No returns for items that were purchased for an event and the event was cancelled, plans were changed, the couple has broken up, the child the items were purchased for is now "in trouble and grounded". etc. (Yes we've heard it all)
  • No returns for items received after the event due to the carrier's tardiness. If the carrier does not deliver on time and we shipped with in the time framed we promised, no returns will be granted.
  • No returns on items no longer needed etc.

To return a product that qualifies as a mistake in your order, please contact us here.

Refunds

No refunds will be granted for any reason except in our error. Due to the seasonal nature and customers that have repeatedly abused our former refund policy, we regret that we must discontinue it.

Refunds for any other reason than our mistake will not be granted, including but not limited to the following reasons:

  • No refunds for items that were over bought.
  • No refunds for items that were purchased for an event and the event was cancelled, plans were changed, the couple has broken up, the child the items were purchased for is now "in trouble and grounded". etc. (Yes we've heard it all)
  • No refunds for items received after the event due to the carrier's tardiness. If the carrier does not deliver on time and we shipped with in the time framed we promised, no returns will be granted.
  • No refunds on items no longer needed etc.

Returns FAQ

Please contact us via the contact page to handle returns. Upon approval of your return we will issue you a return shipping label and await your item back to our location. Upon receiving conformation that your return item has shipped we will reship your corrected item.
Unfortunately we no longer accept exchanges as stated above in our return and exchange policy.